Workplace Privacy

7 Pages 1823 Words

of employee monitoring and surveillance. Employers monitor telephone conversations to monitor the phone activity of the employee and the customer. They monitor the employee because an uprising problem in companies is the expenses associated with personal phone calls. Employers feel that while at work, employees shouldn’t do their job and avoid personal calls unless in an emergency situation. Customer calls are monitored to assure that the conversation is valuable to the problem. Almost every company that has automated phone services for customer care will make a statement during a call that, in some way, says that the call may be recorded to assure quality service. This statement is usually used as a legal disclaimer. Telephone monitoring also includes the recording of time, duration, and destination of employees’ phone calls and the contents of employee voice mail messages.
Video Monitoring. Many employers want to hear what their employees are doing as well see. In order to do this, video monitoring is used. This form of monitoring has become more popular due to the inexpensiveness and convenience of camera equipment. Cameras are being made so small, that they can be placed on any everyday item. An employer may give all of the employees of the company a beautiful nameplate to be placed on his or he...