Lies, Reports, And Videotape: Project Planning And Reporting - What They Can Do For You And To You

7 Pages 1733 Words

rable)
- Answer 95 % of our customer¡¦s calls within 120 seconds (measurable and quantifiable)

Remember, that a poor plan well executed is still a poor plan. You don¡¦t get extra credit for execution if it¡¦s a poor plan. Well, on second thought, maybe if it¡¦s you in the traditional manner of defeated Samurai (seppuku). In all seriousness, if it¡¦s a poor plan, correct it before you trek too far or else it will be more painful the longer it ages. Wine ages well, but bad plans do not. In fact, they rot and the stench can be detected by everyone within the contamination zone. Many failed projects could have been successful ones had the PM insisted on investment in critical up front strategic planning.
Always seek and obtain customer ¡§buy off¡¨ on the definition of success. Once we obtain concurrence on success, we won¡¦t have to argue about whether or not we succeeded, provided we perform to the definition. As a project manager, we must force discussions with our customer that define what the end product will look like both in terms of you and the customer that both can measure. Collaboration to d...