Business Report

3 Pages 669 Words

Dear Sir,

Review of current canteen situation and proposal for upgrading.

Raffles Polytechnic School of Business houses 668 students and 77 staff. Canteen 1, with a capacity of 200, serves this population. Currently there have been numerous complaints with regards to Canteen 1. Hence the objective of this report is to address the various complaints and hence made the necessary upgrading. A survey had been done and below is the summary of my findings with regards to the issue.

1.) Major complaint: the canteen is unbelievably crowded; I have to spend a long time
queuing for my food and then it takes me more time to find seat.

How frequently do you have lunch at canteen 1?

Fig 1
What time do you normally have lunch?
Fig 2
1.1) From the findings more than 50% of students and staffs eat at least 3 times a week. (Refer to fig 1)
1.2) From fig 2, 42% of the students and 70% of staff are using the canteen at 1pm. That would be a rough 340 estimate if we were to take a direct proportional estimate from the sample size, exceeding the capacity of Canteen 1.
How would you rate Canteen 1 in terms of seating capacity?
Fig 3
1.3) The response of Fig 3 shown that about 68% of the population surveyed feel that canteen 1 seating capacity is poor.
1.4) 98% of the surveyed population feels that there is a need for to extend the canteen.
2.) Major problem: Something must be done about the standard the standard of hygiene in the canteen; it’s not clean.
2.1) I found that currently tables have been cleaned and cleared by team of 5 workers with each worker responsible for a specific section of the canteen. During peak hours, the canteen hosts up to 300 over people (refer to fig 1 and 2), which meant each worker would have to clear the tables for 60 people.
How would you rate the hygiene standard in the canteen?
Fig 4
2.2) From figure 4, 79% feels that the hygiene of the canteen is on the better side of the scale.
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