Dispute Resolution

3 Pages 793 Words

Dispute Resolution Plan
Motivation is the willingness to do something and is conditioned by this action’s ability to satisfy some type of need for the individual. A need, in this sense, is a psychological deficiency that makes certain outcomes appear attractive. When a need is unsatisfied, it creates tension which stimulates drive in an individual. These drives can generate a search for a particular goal that if attained will satisfy the need. It will also lead to the reduction of tension (Robbins, 2001).
Employees, who are motivated, are in a state of tension. In order for the employee to relieve this tension, they will engage in some type of activity. The greater the tension, the more activity will be needed to bring them relief. When an employee is working hard at some activity, we can conclude that they are driven by a desire to achieve a goal that has value to them (Robbins, 2001).
When interviewing for the National Director of Customer Service position at Entergy Integrated Solutions, which was a subsidiary of Entergy Corporation, the question never occurred to ask how raises were given. One of the requirements for this position was for the person to have a bachelor’s degree. I was in the process of achieving a degree in Business Management degree when joining Entergy. I have assumed that when my annual review came up to date, I would have completed my degree and have shown them the type of valuable employee that they had acquired, that a raise would be appropriate.
I also assumed that with a large company like this, each employee would receive an annual review from their supervisor, which would follow with some type of monetary raise. Upon completing my degree and only one month away from being employed at Entergy Integrated Solutions a year, I started asking other employees what type of review system was in place. What type of reward system was in place? As much as to my surprise, I was informed that employee...